Archive for February, 2012

Five Steps to Turn Wasteful Meetings into Drivers of Success

Saturday, February 25th, 2012

At their best, most meetings are a waste of time. Instead of inspiring and enabling, way too many of them actually drain participants’ willingness and ability to do real work. Yet QlikTech has found a way to turn its annual corporate summit into a positive, culture-building and culture-reinforcing event that everyone looks forward to.

When I spoke with QlikTech CEO Lars Bjork for a previous column, he told me that he is “absolutely convinced that (their annual summit) is one critical element to their having been able to sustain a 50 percent Compound Annual Growth Rate for five years.”

Brand Experience

With that claim in mind, I eagerly accepted QlikTech’s invitation to attend this year’s summit as their guest. From the first drumbeat and emotion of the opening session stories, it was clear that this was no ordinary meeting. QlikTech’s head of brand management, Pelle Rosell, has put together each of the 13 summits that QlikTech has had, from the first ski trip with 40 employees to this year’s gathering of 1,100 employees in Cancun, Mexico.

Pelle says the event itself is not important. What matters is the “brand experience.” Each gathering is the “starting point of every year’s journey.” For Pelle, enduring branding requires an intersection of organizational values and brand values. He says branding is about belonging. Customers and employees don’t so much buy a brand or work for a company as they join it.

Culture as a Journey

For QlikTech, the summit is one critical element in that journey, but just one element. I asked QlikTech’s Chief People Officer Paul Farmer about the other elements:

First and foremost, you have to believe what you’re saying.” This company believes from top to bottom that, “being values-based will deliver performance of people and business.

When a company starts, its culture is its founder. As it grows, people watch the founder or CEO and follow his or her behaviors, relationships, attitudes, values and environment. At some point, growth means more people, functions, geographies and complexity across all sorts of dimensions. Along the way, the transmission of culture becomes less personal and more systemic. As Bjork put it, “I used to be able to greet everyone by their first name in the morning. I can’t do that anymore.”

Hence the need arose for a chief people officer and a related team  to focus on maintaining, evolving and strengthening QlikTech’s winning behaviors not by controlling all the details, but by putting up “guard rails.” In particular, Farmer says it’s important to embed the company’s cultural preferences in core processes like recruiting (values-based), onboarding (leveraging the Qlik Academy), performance management, development (including the annual summit), succession planning and decision-making. The more they can do this in a natural way, the more things will stick.  This is important because culture is the only truly sustainable competitive advantage.

Rosell likens it to Swiss cheese. As he describes it, culture starts at the top and becomes real in the behaviors of the people on the front line. Middle management is there to transmit ideas and help (inspire and enable). Middle management needs to be a conduit for communication, just like the holes in Swiss cheese are conduits for air. You need to make sure the holes are big enough to allow the important information to pass through, which brings us back to meetings as one of the main conduits of information flows. Therefore:

5 Steps to Effective Meetings

  1. Context. Understand the meeting’s place in the broader journey. It’s not about the meeting itself, or even the meeting experience. It’s about how the meeting moves its participants forward along the path and fits with everything else.
  2. Objective. Set an overall single objective for the meeting and clear expectations for learning, contributions, and decisions by agenda item and attendee in order to align with the single objective and with the meeting’s place in the broader journey. (Follow this link for more on the “learn, contribute and decide” model.
  3. Prework. Make sure to get appropriate pre-work and pre-reading to people far enough in advance for all to learn/contribute to their fullest potential.
  4. Delivery. Manage meeting participation and timing to optimize learning, contributions and action-oriented decisions.
  5. Follow-through. Get meeting notes out promptly to memorialize decisions and actions, kicking off the preparation for the next meeting and implementation of decisions and actions.

This is a good example of step 5 of The New Leader’s Playbook: Drive Action by Activating and Directing an Ongoing Communication Network (Including Social Media)

Everything communicates. You can either make choices in advance about what and how you’re going to communicate or react to what others do. It is important to discover your own message and be clear on your platform for change, vision, and call to action before you start trying to inspire others. It will evolve as you learn, but you can’t lead unless you have a starting point to help focus those learning plans. Identify your target audiences. Craft and leverage your core message and master narrative. Monitor and adjust as appropriate on an ongoing basis.

Demand Grows for Interim Managers

Saturday, February 25th, 2012

Replacing the CEO, according to one survey, takes an average of 90 days. Another survey reveals that more than two-thirds of organizations do not have a formal succession planning process. Small wonder, then, that the supply of highly skilled executives on a temporary basis is becoming a high profile segment of the recruiting business.

Interim Executive Management is not new, but the current business atmosphere of uncertainty and instability appears to have increased awareness significantly. In the U.K., where it has been recognized and applied for many years, Interim Management is a £250 million business. It has also taken root in Germany and Belgium and is spreading elsewhere, most notably in the U.S., Australia, France, and Ireland.

“One obvious benefit is speed,” says Justin Mills, director of BK Cornerstone Limited, a U.K.-based member of the global executive search firm Cornerstone International Group. “Typically, we can put in place a highly skilled, experienced leader who fits the criteria within 3-5 days.

“This is someone who will hit the ground running, already having the skill sets and experience to meet the specific need.”

While much of the demand for interim managers has been driven by unexpected events or sudden departures, firms now also see this as an opportunity to benefit from change. An acquisition, a turn-around, a “right-sizing” situation, or specific niche initiatives are among reasons cited. Current clients tend to be in a change environment as with banking and finance, IT and telecom.

Search firms like BK Cornerstone that offer interim management services stress the difference between the interim manager and the career candidate, maintaining distinct databases for each population. The interim candidate is an executive or senior manager with a track record of success who wants the challenge of short-term mandates.

They are comfortable accepting direct responsibility for specific goals. They are motivated to achieve their goals, given that their future work depends upon referrals and a successful record.

“They are a different breed,” says Mills. “They add value to the client organization from day one and in many ways are better at making change happen than the permanent leadership teams.”

The rising demand for interim executives represents a major shift in corporate strategic thinking, according to business specialists. Companies now view interim hiring not as a stop-gap but as a short-term solution that delivers long-term gain in terms of embedded best practices and a legacy of improvement.

“We get a good view of this trend thanks to our global network,” says William Guy, Chairman and CEO of Cornerstone International Group. “For example, our members in China see a significant opportunity there due to economic growth and a shortage of executives with 10+ years of experience.

“We expect to see the demand for interim management continue to grow.”

 

For Information:

Ian Day
Chief Marketing Officer
Cornerstone International Group
IDay@bkcornerstone.co.uk

 

Tomorrow

Tuesday, February 21st, 2012

The word brings up visions – and concerns – for most.  It could be filled with opportunities…. it could be filled with risks.  Is tomorrow really just the day that begins when this one ends, or does it stretch into the future?

Your perspective has a lot to do with how you prepare.  If it is simply the activities of the next day, ending when the day ends, you approach it one way; if it is the next step in a journey, another.

“If you don’t know where you are going, how will you know when you get there?”  Most have heard this old adage.  A journey that has no destination can be considered a success – if the journey itself, and the experiences along the way, are the goals!  On the other hand, a career without direction will seldom reach the desired results.  How are you approaching your career?  Is it about the journey, or is it essential to arrive at a specific destination?

Each of us has to make this personal decision.  There is not a universal answer.

Careers should be built on knowing what is important.  Success is defined as attaining your goals…not the goals others may have for you.  There are always opportunities to reevaluate and modify.  Yet this is meaningless unless you have determined your own priorities.

Is this the appropriate time for you to evaluate your own career journey?

My next several blogs will examine approaches that you can take to make certain you are on your desired journey.  There may be suggestions, questions and even challenges.

However you approach it, tomorrow will come.  What you do to prepare for it will go a long way in determining how you move forward with your career, and in an even broader perspective, your life.  Take this opportunity to understand and make decisions that will significantly impact you and those around you.

Tell me about yourself….

Thursday, February 16th, 2012

An interview is a very special time.  It provides the most important opportunity to learn about the person you are interviewing – and determine how effective they will be as a member of your team.

The decisions you make will impact your organization, and will impact an individual’s career.

It’s much too significant an event to just have a casual conversation; it’s also too important to get by with a list of questions that are quickly asked of the candidate.  After all, the goal is not to just understand if they can do this job – you also want to know if they are motivated to do this job, as well as how effectively you can work together.  If an interview is completed without knowing more than just what knowledge and skills the candidate has, consider it a failure!

Great interviewers develop a technique that fits their personality, have a written list of questions they ask (after some time it may be “written in your mind”) and are determined to really learn about the person they are interviewing.  Effective listening is required.  Open-ended questions are most revealing.  Not only do they provide specific information about the candidate’s knowledge and skills, but they also give insight into how the candidate thinks and acts.

Most of us who do a lot of interviewing develop questions that work for us, based upon our communications preferences.  I have found that an entire interview can be built around only a few questions, then responding to the candidate’s replies.  This only works when you know the specific information you want to obtain, and structure follow-up questions that keep the conversation “on track.”

Quickly creating an atmosphere where the process flows smoothly assures a good interview.   In coaching, this is defined as connecting; setting the stage for open communications.  Every interviewer should develop a question that officially “begins the process” and works for their style.  It should set the tone for the entire interview.  From then on, everything should focus on understanding the candidate, and determining if you want them to be part of your organization.

My “game on” question?  Tell me about yourself…..

A candidate’s responses indicate:

  • What’s important (to them)
  • How well they organize thoughts and present them
  • Their communications skills
  • How much preparation they have done for the interview

Their answers lead to the next questions, and begin the journey of understanding how well they “fit” the position.

Dishonesty…is it a fact of life today?

Wednesday, February 8th, 2012

Listening to the GOP Presidential debates makes one wonder about the importance of honesty.  Can any of us believe that each of the candidates will do all they say?  Hasn’t history proven that in politics most people “say whatever they think people want to hear” in order to gain their votes?  Their statements are based upon “facts,” but facts can be interpreted differently, depending upon your point of view.  My local newspaper, the Atlanta Journal-Constitution, now has a “Truth-O-Meter” that they apply to statements made by politicians, as well as other public leaders.  Apparently they evaluate these with independent research they conduct using non-partisan data.  Not surprisingly, a good number of statements rate in the middle between True and False.  And somewhat frequently the result is “Liar, liar, you’re pants are on fire.”

If it is acceptable to “play loose with the truth” in politics, is it acceptable to do so with your employees, or when in an active job search?   NO is the only acceptable answer.  After all, the key to successful employer-employee relationships is trust.  How can there be trust if one only considers what they want and not what is important to the other?

Organizations, like people, change.  Situations that were not anticipated arise, and decisions are made.  Talented people who are making a contribution suddenly do not have a job.  While unfortunate, it seems to be a fact of organizational life today.  We learn a lot about both people and organizations by how they handle this difficult situation.

Organizations that truly care about their employees will support those whose jobs are abolished by providing some type of career services which include outplacement.  It is smart business to do so.  Eventually the organization will be hiring again, and its reputation will be important in attracting those individuals important for its success.   The departing employee will be much better served if the organization cares enough to select an outplace provider who has the ability to really “connect” and help them continue their career journey, not just check the box to say “we offered outplacement.”  (Note – we do not offer outplacement, but can recommend some who are terrific at this!)

If you have been terminated, how should you respond to questions about your departure when you are being interviewed for another position?  Some may “say whatever they think is most expedient!”  Perhaps the company who is interviewing you will never learn the details.  Trust really comes into play here!  Determine how you will address this as you are preparing for the interview.  My suggestion – be truthful.  Have a well thought-out response that makes it as positive as possible.  Don’t break someone’s trust in you.  Dishonesty will eventually be discovered.